Privacy Policy

Last updated 2 October 2026

Gen AI Technologies Pte Ltd (“Cribs”, “we”, “us”) operates cribs.com.sg. This Policy explains what personal data we collect when you use our home valuation service, why we collect it, and the choices you have. We collect and use personal data only with your consent, and in line with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

What we collect

You can get an on-screen estimate without providing your name or mobile number. To produce it, we use the property details you enter: the address or postcode you search for, the unit number, floor area and property type.

If you download the full valuation report, we collect:

• your name and mobile number;
• the property details and estimate above;
• your answers about your plans: what you are considering, when you are considering selling, and whether you would like Alan to contact you about your property plans; and
• the consents you give, and when you gave them.

How we use it

With your consent, we use this data to:

• verify your mobile number and prepare your valuation report for download;
• have Alan contact you about your property plans if you select “Yes” to that question; and
• send you property market insights on WhatsApp, but only if you ticked the separate box to receive them.

We do not use your data for any other purpose without asking you first.

Phone verification

We use Supabase Authentication with Twilio Verify to verify your mobile number. Your number and verification requests are processed by these providers to deliver and check a one-time code. We retain a verification record to confirm that the report download was authorised.

Cribs Advisor and saved conversations

When you open a report-connected chat, Cribs stores the report, the details you submitted, your messages, Advisor replies and interaction records. These let us restore the conversation, investigate errors and prepare a human handover when you request it.

We use OpenAI to generate replies and handover summaries. For report chats, we send the report text and relevant context, such as your name, property details and stated plans, together with your questions. Report-connected conversations are also stored through OpenAI’s conversation service. Our chat-context selection excludes your mobile number, but personal information you type into a message or include in a report may still be processed. Please avoid sharing information that is not needed for your question.

Advisor may query Cribs property-data tools for relevant records. General chat has no connected report and starts fresh when you visit the plain Advisor page. We still record general-chat requests and responses, usage counts and technical identifiers to operate the service and enforce limits. A fresh chat does not mean earlier records have been deleted.

If you choose a WhatsApp handover, we prepare your details, a conversation summary and a private link to the full conversation. You review the message and tap Send in WhatsApp to share it with Alan.

Your consent, and withdrawing it

We ask for consent to use your details to generate your report. The questions about your plans require an answer, including a separate Yes or Not right now choice about contact from Alan. Choosing Not right now does not affect your report. Where a separate marketing opt-in is offered, it is optional.

You can withdraw either consent at any time by replying “STOP” to our WhatsApp message or emailing support@gen-ai.com.sg. We will stop the relevant messages promptly, and within the time the PDPA requires. Withdrawing consent does not affect anything we did before you withdrew it.

Who we share it with

We do not sell your personal data. We share it only as needed to provide the service you asked for:

• with the licensed real estate salesperson featured on this site, so they can follow up about your property if you requested contact;
• with service providers supporting these features, including Supabase and Twilio for phone verification, OpenAI for AI responses and summaries, and WhatsApp when you send a handover; and
• where the law requires us to.

Some of these providers may store or process data outside Singapore. Where they do, we take steps to make sure your data is protected to a standard comparable to the PDPA.

Private report and conversation links

Report download links, Advisor links and human-handover links provide access to private information while they remain valid. Anyone who has one of these links may be able to open the associated report or conversation without entering a password. Keep them private. Link expiry prevents access through that link; it does not itself delete stored records.

Cookies and third-party content

We use essential cookies and session identifiers to support phone verification, connect your report chat and enforce general-chat limits. We also use protected network identifiers and usage records to help prevent abuse. With your permission, we use Google Analytics to measure public-page visits and selected actions, such as generating an estimate, starting a report download or opening Advisor. Google may process browser, device, network and cookie identifiers. Our events do not include your name, mobile number, property address, message text or private report and conversation links. We do not load Analytics on report-connected chats, private handover pages or report downloads. Advertising features are disabled. You can accept or decline analytics, or change your choice through “Cookie settings” in the footer. Declining does not affect the service. Our pages load fonts from Google Fonts and maps from OneMap by the Singapore Land Authority, and your address searches are sent to OneMap to find matching addresses. These providers receive standard technical information such as your IP address when your browser loads their content. We do not use advertising cookies.

How long we keep it

We keep your personal data only for as long as it is needed for the purposes above, or as required by law. After that, we delete it or make it anonymous.

How we protect it

We use reasonable security measures to protect your personal data, including access controls on our database and encrypted connections to our website. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We do not collect payment details or passwords on this site.

Accessing and correcting your data

Subject to the exceptions in the PDPA, you can ask for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email support@gen-ai.com.sg and we will respond within the time the PDPA requires. We may charge a reasonable fee for access requests, and will tell you the amount before we proceed.

Sale of business

If our business is sold or merged with another business, your personal data may be transferred to the new owner, who will be bound by this Policy. We will let you know by reasonable means when that happens.

Changes to this Policy

We keep this Policy under regular review. If we change it, we will post the updated version on this page with a new “last updated” date.

Contact us

For questions about this Policy or your personal data, including requests to our Data Protection Officer, email support@gen-ai.com.sg.